Effective Date: March 20, 2026

Introduction

Welcome to the Maxwell House® Coffee Official Website (the “Site”), operated by Maxwell House Store (“we,” “us,” or “our”). Since 1892, Maxwell House has been crafting coffee that is “Good to the Last Drop,” and we are just as committed to providing you with a safe, secure, and transparent online experience.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, purchase our products—ranging from our classic ground coffee and K-Cups to AquaClear aquarium filters—or otherwise interact with us. Please read this Privacy Policy carefully. By accessing or using our Site, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined in this Privacy Policy. If you do not agree with our policies and practices, please do not use our Site.

What Information We Collect

To provide you with the best possible shopping experience, we collect various types of information when you interact with our Site. The information we collect falls into the following categories:

1. Personal Information You Provide to Us:

  • Contact Information: When you create an account, place an order, or subscribe to our newsletter, we may collect your first and last name, email address, phone number, shipping address, and billing address.
  • Payment Information: If you make a purchase, we collect payment details necessary to process your transaction. Please note that we use third-party payment processors, and we do not store your full credit card numbers on our servers.
  • Communication Data: If you contact our customer support team via email or phone, we collect the contents of your messages, call recordings (where applicable and disclosed), and any other information you choose to provide.

2. Information We Collect Automatically:

  • Usage Data: We automatically collect information about your interactions with the Site, such as the pages or products you view, the links you click, the time and date of your visit, and the amount of time spent on specific pages.
  • Device Information: We collect data about the device and browser you use to access the Site, including your IP address, operating system, browser type, and device identifiers.

Use of Information

We use the information we collect for various business and commercial purposes, including:

  • Order Fulfillment: To process and deliver your orders, send order confirmations, and provide shipping updates.
  • Customer Service: To respond to your inquiries, troubleshoot issues, and provide technical support.
  • Personalization: To tailor your experience on our Site and recommend products (such as specific coffee blends or brewing accessories) that align with your preferences.
  • Marketing and Promotions: To send you newsletters, promotional offers, and updates about new Maxwell House products, provided you have opted in to receive such communications.
  • Site Improvement: To analyze user behavior, test new features, and improve the functionality, design, and navigation of our website.
  • Security and Fraud Prevention: To monitor for suspicious activity, protect against unauthorized access, and ensure the safety of our customers and our business.
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes.

Third-Party Disclosure

We do not sell, trade, or rent your personal information to third parties for their own marketing purposes. However, we may share your information with trusted third parties in the following circumstances:

  • Service Providers: We share information with third-party vendors who perform services on our behalf, such as payment processing, order fulfillment, package delivery, email marketing, and website analytics. These providers are contractually obligated to protect your data and use it only for the services they provide to us.
  • Business Transfers: In the event of a merger, acquisition, reorganization, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.
  • Legal Requirements: We may disclose your information if required to do so by law, such as in response to a subpoena, court order, or government request, or to protect the rights, property, and safety of Maxwell House Store, our users, or the public.

Cookie Usage

Our Site uses cookies, web beacons, pixels, and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us remember your preferences and understand how you use our Site.

  • Essential Cookies: These are necessary for the website to function properly, such as allowing you to add items to your cart and proceed to checkout.
  • Analytical/Performance Cookies: These help us understand how visitors interact with our Site by collecting and reporting information anonymously.
  • Marketing Cookies: These are used to track visitors across websites to display relevant advertisements and measure the effectiveness of our marketing campaigns.

You can choose to disable cookies through your browser settings. However, please note that disabling certain cookies may limit your ability to use specific features of our Site, such as the shopping cart or account login.

External Links

Our Site may contain links to external websites, plug-ins, or applications that are not operated by us. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements or practices. We encourage you to read the privacy policy of every website you visit after leaving our Site.

Security Measures

We take the security of your personal information seriously. We implement a variety of administrative, technical, and physical security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These measures include SSL (Secure Socket Layer) encryption for data transmission, secure servers, and restricted access to personal data by our employees. Despite our best efforts, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

User Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

  • Access and Update: You can review and change your personal information by logging into your account settings.
  • Opt-Out of Marketing: You can unsubscribe from our promotional emails at any time by clicking the “unsubscribe” link at the bottom of our emails or by contacting us directly.
  • Data Deletion: You may request that we delete your personal information, subject to certain legal exceptions (e.g., retaining data for tax or warranty purposes).

Protection of Minors

Our Site is not intended for children under the age of 16. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately so that we can take steps to remove such information from our systems.

CCPA Compliance

If you are a resident of California, the California Consumer Privacy Act (CCPA) grants you specific rights regarding your personal information:

  • Right to Know: You have the right to request the categories and specific pieces of personal information we have collected about you in the past 12 months.
  • Right to Delete: You have the right to request the deletion of your personal information, subject to certain exceptions.
  • Right to Opt-Out of Sale: We do not “sell” personal information in the traditional sense. However, if our use of third-party cookies constitutes a “sale” under the CCPA, you have the right to opt-out.
  • Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

To exercise your CCPA rights, please contact us using the information provided in the “Privacy Questions” section.

GDPR Compliance

If you are a resident of the European Economic Area (EEA) or the United Kingdom, you are granted specific rights under the General Data Protection Regulation (GDPR):

  • Lawful Basis for Processing: We process your personal data only when we have a valid legal basis, such as fulfilling a contract (your order), your consent, or our legitimate business interests.
  • Right of Access and Portability: You can request a copy of the personal data we hold about you in a structured, machine-readable format.
  • Right to Rectification: You can request that we correct any inaccurate or incomplete personal data.
  • Right to Erasure (“Right to be Forgotten”): You can request that we delete your personal data when it is no longer necessary for the purposes for which it was collected.
  • Right to Restrict or Object: You have the right to object to our processing of your data for direct marketing purposes or restrict processing under certain conditions.

How Long We Keep Your Information

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable tax laws), resolve disputes, and enforce our legal agreements and policies. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or improve the functionality of our Site.

Policy Updates

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will revise the “Effective Date” at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of the Site after any modifications indicates your acceptance of the updated policy.

Privacy Questions

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us. We are here to help ensure your experience with Maxwell House is as smooth and satisfying as our coffee.

Maxwell House Store
Address: 55 South Grand Avenue, Pasadena, California, 91105
Phone: (626) 584-7494
Email: Support@Maxwellhousestore.com